Support and Help Channels
A 60 minutes Inquiry Resolution Guarantee
Each ticket that you submit to our customer help and support staff will be responded to within approximately 1 hour. All regular inquiries will be solved immediately. Nonetheless, if the service question you have submitted needs the aid of a certified technician, we’ll forward the ticket to him and will notify you about the hold–off.
Professional Customer Help Service
Our client help and support Department will be online for you 24x7 to to respond to all help inquiry tickets that you send. We offer tech assistance for all the software programs that are pre–installed on your machine. These include our in–house developed Web Control Panel, the selected Operating System and the server administration panel (in accordance with the VPS type).
An Intuitive Help Section
An extensive and constantly updated article base is integrated into our custom–built Web Control Panel. It offers quick tips on how to execute all of the necessary website managing jobs. The Help section gives you comprehensive how to content articles and step–by–step video courses. You can reach the Help section by pressing the Help or Video buttons in the right part of each Control Panel section.