Client Support Channels
A 60–Minute Response Guarantee
Every single help request you send to us will be responded to within maximum one hour. If for any reason whatsoever your trouble ticket or e–mail needs additional assistance from a server administrator, we will forward it and leave a comment to notify you that your matter is being worked on. If you order our Optional Admin Services package, all of the server management tasks included there will be completed at a time that is convenient for you.
A Premium–Quality Customer Support Service
Our customer support team will be online for you 24x7 if you need assistance with the Web Control Panel or with any of the applications that we preinstall for your convenience on the server. What is more if you require assistance tackling all the daily administration tasks on your dedicated server, you can have a glimpse at our Optional Admin Services package, that includes backup hard disk space, Operating System updates every week, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, etcetera.
An Intuitive Help Section
Our Web Control Panel was preinstalled for each dedicated web hosting plan. Among its functions is a rather convenient integrated knowledge base that will guide you step by step on how to use it. Most educational articles also video versions which demonstrate all the actions that you can carry out in a highly illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each Web Control Panel section.