Despite the fact that this is not the most importantfactor in order to recognize a reliable cloud website hosting provider from a bad one and a reseller from a real provider, having the option to call and consult with a live person is an indicator that you aren't using the services of a one-person firm and that you'll be able to get in touch with somebody when you're looking for help. The phone support for hosting services may range from common to experienced, therefore the issues which can be resolved with a phone call differ depending on the specific company. In most cases, these matters are simpler and feature billing or 1st level tech issues since more complex issues often need a support ticket where both you and the sysadmins can track what's going on with a specific situation. However, being able to phone call your provider can save you a lot of time and efforts for the multitude of tiny problems which may eventually appear at the time you manage your web hosting account.
Phone Support in Cloud Website Hosting
We know that being able to talk with a live representative is rather important, so we have three support lines around the globe (USA, UK and Australia) and you'll be able to reach us on the phone for 14 hours every day. In case you consider buying one of our Linux cloud website hosting, for instance, you can phone us and find more about our solutions before you order to be sure that we do cover all the system requirements for your websites. Following your purchase, you'll be able to get in touch with us about all the sales and / or billing troubles you may have, or receive any kind of general or basic technical information that you need. We've tried to find the optimal balance between telephone and ticket support, so for solely technical issues you'll have to use our ticketing system, which will help you track the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
When you need additional info regarding the Linux semi-dedicated hosting plans that we offer, you'll be able to call one of the three support lines we have across the globe - in the United States, Great Britain and Australia. By doing this, you will be able to check in advance if our services are appropriate for your web sites. If you are already our customer and you own a semi-dedicated account, you have the option to contact us over the phone for fourteen hours daily about any billing or basic questions. For strictly technical issues you will need to use our ticketing system so as to contact our tech support since someissues simply need extra time to be solved, but we can help you over the phone with countless minor tech issues as well, saving you efforts and time.