A live chat is a real-time method of communication between a website hosting company's support crew and its customers. It's a very efficient method to get some information about the hosting services or get some problem resolved as you're talking with a live representative. The benefits of using a real-time chat service instead of calling or opening a ticket are the lower possibility of mistakes any time you exchange info like usernames or domain names, the quicker response time as the communication is live and the fact that you don't need to stay on the chat constantly - you are able to do something else entirely while the representative investigates the issue involved. What's more, you will be able to join a live chat room from any computer which is connected to the web, avoiding the phone fees that you'll have to pay if you are calling to another country.
Live Chat Support in Cloud Website Hosting
As a part of the support services that we provide for all of our Linux cloud website hosting, you can find live chat support which is available 24/7, even on holidays. You can get in touch with us regardless if you already own an account or not, since we will help you with almost anything, ranging from providing you with common info about our solutions in case you aren't a customer yet and you are thinking about obtaining one of our plans, to helping you with installing an e-mail account in an email client. Some problems are more complicated and time-consuming, so you will have to take advantage of the ticketing system that is incorporated into our Hepsia website hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as standard with our services, so if you have any kind of questions concerning our Linux semi-dedicated hosting plans, you're able to get in touch with our customer care team at any time regardless of whether you've already obtained an account or not. In general, the chat service is for pre-sales, billing and basic questions and problems, but we will assist you with quite a lot of technical questions too. We will help you select the ideal package for your web sites in case you do not have an account yet, we can answer any kind of billing questions or concerns you have or we can help you with setting up your new email address on your computer or smart phone - all this will be done quickly as our live chat service is online all day long, every single day. Whenever you want support, you're able to talk with an agent and save a long time.