There are different ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you pick is a trouble ticket system. It’s the least complicated method of correspondence for different reasons. If no help desk team representative is free at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always hit home. You can also copy & paste extensive bits of information without needing to worry about typographical errors, and if a particular issue requires more time to be resolved or a number of replies must be exchanged, all the information will be in the very same location, so each party can always see the comments left by the other one. The negative side of using tickets to touch base with your web hosting company is that they are often separate from the web hosting platform, which goes to say that if you need to provide info or to follow instructions, you will have to use no less than two separate admin dashboards and this number may grow in case you want to administer multiple domain names. Additionally, a lot of web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.
Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting come bundled with an integrated ticketing system, which is included in our custom Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia permits you to manage everything connected with the web hosting service itself in the very same place – payments, web files, e-mails, support tickets, etc., avoiding the need to log in and out of different admin interfaces. In the event that you have any pre-sales or technical questions or any problems, you can submit a ticket with just a few clicks of the mouse without logging out of your Control Panel. During the process, you may choose a category and our system will present you with a number of educational articles, which will give you more information and which may help you resolve any specific issue before you actually post a ticket. We guarantee a ticket response time of no more than one hour, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is more efficient to manage everything in one single location, which is why we have integrated a support ticket system into the in-house developed Hepsia Control Panel, which is available with each and every semi-dedicated server account. This will enable you to handle the communication with our client service team along with your sites, so you will not have to memorize an additional log-in name for a separate interface. You’ll be able to post a new ticket or to track the status of an old one with less than several clicks of the mouse whilst you are browsing the content within your semi-dedicated account. In addition, you can go through older tickets using a clever search filter or read applicable FAQ articles, which provide solutions to common difficulties. The inbuilt trouble ticket system is closely monitored 24/7/365 with the maximum ticket response time being only sixty minutes, so there’ll always be someone to help you out.