There are different ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you pick is a trouble ticket system. It’s the least complicated method of correspondence for different reasons. If no help desk team representative is free at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always hit home. You can also copy & paste extensive bits of information without needing to worry about typographical errors, and if a particular issue requires more time to be resolved or a number of replies must be exchanged, all the information will be in the very same location, so each party can always see the comments left by the other one. The negative side of using tickets to touch base with your web hosting company is that they are often separate from the web hosting platform, which goes to say that if you need to provide info or to follow instructions, you will have to use no less than two separate admin dashboards and this number may grow in case you want to administer multiple domain names. Additionally, a lot of web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.